NUI Returns Policy

Please note that all sales are final.

We kindly ask customers to ensure all clothing selections, including sizing, are correct at the time of purchase. NUI does not accept returns, exchanges, or refunds for any reason, including incorrect size, change of mind, or dissatisfaction with the product.

We strongly recommend checking our size guide and product descriptions carefully before completing your order.

Thank you for your understanding and support.

— The NUI Team

NUI Delivery Policy

Processing Time:
All orders are processed within 1–3 business days after the order is placed. You will receive a confirmation email once your order has been dispatched.

Shipping Time:
Estimated delivery times vary based on location:

• Domestic (within Australia): 3–7 business days

• International: 7–21 business days

Please note that delivery times are estimates only and may vary due to external factors such as customs delays, local postal service efficiency, or weather disruptions.

Order Tracking:
Once your order has shipped, you will receive a tracking number via email to monitor your delivery status.

Important:
NUI is not responsible for shipping delays once the package has left our facility. Please ensure all delivery information is entered correctly at checkout, as we cannot reroute packages once shipped.

Thank you for your understanding and support.

-The NUI Team